Support

We try covering all the bases in the FAQ sections on our support pages. This can often be the fastest answer.

If we missed something, you can use the support form at the bottom of the appropriate support page. We do our best to respond within 24 hours — excluding weekends and U.S. holidays.

  • Activation Link Support — if you do not receive your activation link within two hours of placing your order or subscribing for a free membership.
  • Migration Request — if you ordered prior to July 6, 2015 and need to download again (use this only if you have not already requested migration).
  • Video Support — for issues related to video downloading, including how to access your downloads.
  • General Support — for any other issues.
  • No Replies to Support — if you aren’t getting any replies to your support emails. (It’s not because we’re ignoring you!)