We installed a new download system on July 5, 2015. If you ordered Marshall’s 1994 Perspective Series on that date or earlier and want to download it again, we first need to migrate you to the new system with a new username and password. All earlier logins have been deactivated.
If you already have an activated membership (either a free one or one that allows you access to another video from this site. such as Design your Career with a Whiteboard), skip to step 3 below so we can consolidate your access with your existing membership.
Please note: Unless you clicked an activation link in an email from us and completed the activation process, you do not have an activated membership.
If you DO NOT already have an activated membership, complete all three steps below:
- Click here to initiate a free membership.
- Watch your email for an activation link from marshallart.com (don’t forget to check your spam folder, too!) and follow the simple instructions in that email. (If you do not see the activation link within a couple hours, see Activation Link Support.)
- Complete the form at the bottom of this page. (Do not submit this form before you have an activated membership; it will cause additional delay.)
Once we receive the form, we will locate your original record and migrate it to the new system. We must do this part manually. It usually takes less than 24 hours (excluding weekends and U.S. holidays) but incomplete or incorrect submissions can extend processing a day or more.
We will notify you as soon as the migration is completed.
We apologize for any inconvenience and thank you for your patience!
Please double-check that your email is entered correctly to ensure our reply reaches you.
If a response is necessary, we do our best to do so within 24 hours (excluding weekends and U.S. holidays).
IMPORTANT: If you do not have a response from us after 48 hours, please submit another support request but first click here for possible causes or you still may not get a response!