These FAQs address issues related to product access, account management, and placing orders.
How do I place an order?
As of spring 2023, all new orders are placed through Gumroad. Click for more information.
How do I access my video?
If you placed your order through Gumroad, click the link in your Gumroad receipt or log into your gumroad account and go to your library.
If you ordered through marshallart.com, log into your membership and select your video from the PRODUCTS menu.
Can I change my profile settings?
Yes — everything except your username. Log in and click Edit Profile.
Where is my receipt?
Whether you ordered through Gumroad or marshallart.com, your receipt will go to the email address you provided when you placed your order OR the email associated with your Gumroad, marshallart.com, or PayPal account. It may also be in your spam folder.
If you do not see your receipt, you may have either mistyped your email address when checking out or the email associated with your account is invalid. We are not able to access or change this information. If you ordered through Gumroad, you can contact their support by clicking the CONTACT button on the Gumroad help page. If you ordered through marshallart.com, please contact PayPal for assistance.
How is my financial information stored?
We do not collect, store, or have access to any of your financial information at marshallart.com. Your credit card information is processed separately and securely through Gumroad.
General Support
Please double-check that your email is entered correctly to ensure our reply reaches you.
If a response is necessary, we do our best to do so within 24 hours (excluding weekends and U.S. holidays).