{"id":252,"date":"2017-11-25T12:49:00","date_gmt":"2017-11-25T20:49:21","guid":{"rendered":"http:\/\/www.marshallart.com\/HOME\/?page_id=252"},"modified":"2024-03-02T15:12:03","modified_gmt":"2024-03-02T23:12:03","slug":"support","status":"publish","type":"page","link":"https:\/\/www.marshallart.com\/HOME\/top-menu\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<p><a href=\"https:\/\/www.marshallart.com\/HOME\/wp-content\/uploads\/2020\/04\/Endorsements-art.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-9393 alignleft\" src=\"https:\/\/www.marshallart.com\/HOME\/wp-content\/uploads\/2020\/04\/Endorsements-art-400x354.jpg\" alt=\"\" width=\"114\" height=\"101\" srcset=\"https:\/\/www.marshallart.com\/HOME\/wp-content\/uploads\/2020\/04\/Endorsements-art-400x354.jpg 400w, https:\/\/www.marshallart.com\/HOME\/wp-content\/uploads\/2020\/04\/Endorsements-art-1024x906.jpg 1024w, https:\/\/www.marshallart.com\/HOME\/wp-content\/uploads\/2020\/04\/Endorsements-art-768x680.jpg 768w, https:\/\/www.marshallart.com\/HOME\/wp-content\/uploads\/2020\/04\/Endorsements-art.jpg 1280w\" sizes=\"auto, (max-width: 114px) 100vw, 114px\" \/><\/a>We try covering all the bases in the FAQ sections on our support pages. This can often be the fastest answer.<\/p>\n<p>If we missed something, you can use the\u00a0support\u00a0form at the bottom of the appropriate support page. We do our best to respond within 24 hours \u2014 excluding weekends and U.S. holidays.<\/p>\n<ul>\n<li><a href=\"https:\/\/www.marshallart.com\/HOME\/top-menu\/support\/migration\/\"><strong>Migration Request<\/strong><\/a> \u2014 if you ordered prior to July 6, 2015 and need to download again (this only applies if you have not already requested migration).<\/li>\n<li><a href=\"https:\/\/www.marshallart.com\/HOME\/top-menu\/support\/video-faqs-support\/\"><strong>Video Support<\/strong><\/a> \u2014 for issues related to video downloading, including how to access your downloads (this only applies to videos ordered from marshallart.com \u2014 not Gumroad).<\/li>\n<li><a href=\"https:\/\/www.marshallart.com\/HOME\/top-menu\/support\/general-faqs\/\"><strong>General\u00a0Support<\/strong><\/a>\u00a0\u2014 for\u00a0any other\u00a0issues.<\/li>\n<li><strong><a href=\"https:\/\/marshallart.com\/SHOP\/all-products\/seminars-webinars\/all-webinars\/webinar-support\/\">Webinar Support<\/a><\/strong> \u2014 for support with live webinars you are currently attending (does not apply to recordings of past webinars).<\/li>\n<li><strong><a href=\"https:\/\/www.marshallart.com\/HOME\/top-menu\/support\/no-response\/\">No Response to Support Requests<\/a><\/strong> \u2014 if you aren&#8217;t getting any replies to your support emails. (It&#8217;s not because we&#8217;re ignoring you!)<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>We try covering all the bases in the FAQ sections on our support pages. This can often be the fastest answer. If we missed something, you can use the\u00a0support\u00a0form at &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Support\" class=\"read-more button\" href=\"https:\/\/www.marshallart.com\/HOME\/top-menu\/support\/#more-252\" aria-label=\"More on Support\">Read more&#8230;<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"parent":7665,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"generate_page_header":"","footnotes":""},"class_list":["post-252","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/www.marshallart.com\/HOME\/wp-json\/wp\/v2\/pages\/252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.marshallart.com\/HOME\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.marshallart.com\/HOME\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.marshallart.com\/HOME\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.marshallart.com\/HOME\/wp-json\/wp\/v2\/comments?post=252"}],"version-history":[{"count":7,"href":"https:\/\/www.marshallart.com\/HOME\/wp-json\/wp\/v2\/pages\/252\/revisions"}],"predecessor-version":[{"id":18746,"href":"https:\/\/www.marshallart.com\/HOME\/wp-json\/wp\/v2\/pages\/252\/revisions\/18746"}],"up":[{"embeddable":true,"href":"https:\/\/www.marshallart.com\/HOME\/wp-json\/wp\/v2\/pages\/7665"}],"wp:attachment":[{"href":"https:\/\/www.marshallart.com\/HOME\/wp-json\/wp\/v2\/media?parent=252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}