Activation Link

If you placed your order before July 5, 2015, this page does not apply to you. Please see Migration Support instead.

If you purchased a video or signed up for a free membership after July 5, 2015, an activation link was immediately sent to the same address your PayPal receipt went to.  If you did not receive the link, you or your ISP may have a spam blocker that is preventing our shop emails from getting through. Other possibilities are that an incorrect email address was submitted or your mailbox is above quota.

If you did not receive your PayPal receipt or a confirmation email, you may have mistyped your email address at PayPal. Please contact PayPal for support.

Before contacting us, please…

  1. Check all your spam folders and do a search in your mail program for messages with a subject containing Here is your activation link.
  2. Verify that your email address is valid and working properly.
  3. Wait an hour or two and repeat step #1 — just in case email is temporarily delayed.

If you still do not find link, complete the form below. If you believe you submitted an incorrect email or that email is no longer functional, be sure to also provide an alternate email in the specified field.

Please do not initiate a new signup AFTER you already placed an order unless instructed to do so by support. This will not give you download access.

TIP: Once you have an active membership, you can purchase other videos and have instant access with no further activation necessary (as long as you are logged into that membership prior to ordering). By doing this you will also have access to all the products you ordered using the same login.


Activation Link Request

Please double-check that your email is entered correctly to ensure our reply reaches you.

If a response is necessary, we do our best to do so within 24 hours (excluding weekends and U.S. holidays).

IMPORTANT: If you do not have a response from us after 48 hours, please submit another support request but first click here for possible causes or you still may not get a response!

    Not to be a nag, but if the link is in your junk mail now (give it a few minutes), you're just one click away from activation (okay, maybe two clicks) and won't need to complete this form.

    Your Name (required)

    Your Email (required)

    What type of activation do you need? (required)
    Purchased productFree membershipI don't know

    Buyer's Name (required if you purchased a product!)

    Buyer's Email (required if you purchased a product!)

    Alternate Email (See IMPORTANT below!!!)

    IMPORTANT:
    We only use your alternate email if any of our attempts to reach you bounce back. If your email address ends with ".de" it is critical that you provide an alternate email!!!  Our replies to ".de" domains tend to bounce back.

    If you do not have a response after 48 hours, please submit another support request but first click here for possible causes or you still may not get a response!

    Other comments (optional)